Based on the actual operating parameters of the equipment and the characteristics of the processing environment, we customize personalized maintenance plans for customers that conform to the standards of CNC machining centers. This plan not only effectively improves the stability and processing accuracy of the equipment, but also significantly extends the service life of the equipment through preventive maintenance measures.

We have established a comprehensive rapid response system. When equipment malfunctions occur, the system will immediately trigger the emergency plan. Professional and qualified technical teams equipped with advanced detection equipment will rush to the scene at the first opportunity. All engineers have undergone rigorous professional training and, on average, have over 5 years of experience in repairing similar equipment. They can precisely identify the fault points using the intelligent diagnostic system and strictly follow the standardized operation procedures to carry out efficient maintenance, ensuring that the equipment can be restored to normal operation in the shortest time and minimizing the impact on customer production to the greatest extent.

We have established a comprehensive and multi-level spare parts reserve system covering all categories and levels. It not only includes common consumables (such as seals, bearings, etc.), but also covers the core functional modules of the equipment (such as motor controllers, hydraulic valve groups, etc.). All the incoming spare parts must undergo triple quality verification: first, the supplier provides an inspection report upon delivery; second, our quality inspection team conducts sampling performance tests; finally, through compatibility verification during installation, to ensure that their mechanical dimensions and electrical parameters are fully matched with the in-use equipment. Relying on the intelligent warehouse management system (WMS), we have achieved dynamic visual monitoring of inventory, early warning of safety inventory thresholds, and linkage of intelligent replenishment algorithms. When a sudden equipment failure is reported by the customer, we can quickly complete the entire process of spare part location, sorting, and out-of-stock, ensuring that engineers arrive at the site with the precise replacement parts. This efficient response mechanism has reduced the average fault repair time (MTTR) to 60% of the industry average, providing a solid guarantee for continuous production for customers.

We have established strategic partnerships with several high-quality logistics providers and have built an efficient spare parts distribution network. When customers have spare parts requirements, they only need to submit an application through the official channels. Our professional logistics team will immediately activate the rapid response mechanism, prioritize the arrangement of expedited shipping, and monitor the entire process through the intelligent logistics tracking system to ensure that the spare parts are delivered to the customer's designated location in the optimal route, minimizing the downtime of the equipment as much as possible.